When can I check-in? What time is check out?

Your room is available for check-in from 3pm, check-out time is before 12 noon. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us.

Does the hotel accommodate people with disabilities?

All our rooms and all public areas including reception, bar and restaurant are wheelchair accessible. Please contact us directly for more information.

Does the hotel accept pets?

Only guide dogs are permitted in the hotel.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

Smoking is prohibited in the workplace therefore no longer have smoking rooms. An outdoors smoking area is provided.

Does the hotel have internet access?

All bedrooms are equipped with high-speed internet access and Wi-Fi is available in public areas.

Do your bathrooms have bath or shower?

All bathrooms are en suite with bath containing shower.

Can I reserve car parking spaces?

Hotel parking spaces cannot be reserved in advance, they are allocated on a first come first serve basis. Please pass by reception first to gain access to the parking.

Pay attention: starting the first of February 2017, Antwerp introduces its ‘Low-Emission Zone Plan’. You can find the conditions here and you can check whether or not your car may enter the zone.

How to contact Flanders Tourism in case of complaints?


[email protected] European Commission – Online Dispute Resolution website

We are an associate partner of ACB.

Antwerp Convention Bureau